Software License Agreement, Privacy Policy, Terms of Use, Acceptable Use Policy, DMCA, and Accessibility Statement. Last updated May 20, 2026. © 2026 Cuelora LLC.
This Agreement is between you and Cuelora LLC (“Cuelora”) and governs your use of Cuelora Pro (the “Software”). By installing, activating, or using the Software, you agree to be bound by this Agreement.
Cuelora grants you a non-exclusive, non-transferable, non-sublicensable, revocable, limited license to install and use one (1) copy of the Software on a single machine for which a valid license key has been issued.
You may use the Software solely for lawful purposes in connection with live performance captioning, cue management, accessibility services, and related theatre or event production activities. You may make one (1) backup copy for archival purposes only.
You may not (a) copy, modify, merge, or create derivative works; (b) reverse engineer or decompile, except where applicable law expressly permits; (c) remove proprietary notices; (d) rent, lease, sell, sublicense, or transfer rights; (e) use the Software to develop a competing product or service; or (f) use the Software in violation of the Acceptable Use Policy.
The Software requires activation using a license key tied to a unique machine fingerprint. Each key is valid on one (1) machine. Cuelora performs a verification check approximately every 24 hours when online; the check is offline-tolerant.
Cuelora may, at its discretion, provide updates. Updates may be subject to additional terms presented at installation.
Optional setup and preparation features (license activation, multilingual translation, online STT fallback, model/font downloads, optional Orpheus-compatible local voice packs, and optional ElevenLabs BYOK rehearsal voice generation) use third-party services, open-source components, and third-party model files, including Google Translate, Google Speech Recognition, faster-whisper, Orpheus-compatible local voice runtimes, and ElevenLabs when configured by the customer. Default STT is faster-whisper (local after its model is installed). ElevenLabs is not bundled, not enabled by default, and not used unless an admin saves their own API key and chooses, syncs, tests, maps, or generates audio with ElevenLabs voices. The Software ships with an OPEN_SOURCE_NOTICES.txt listing included open-source components and their licenses, also available on request.
You warrant that you have the right to import, store, translate, transcribe, synthesize, and display any content uploaded to the Software. Many theatre scripts are licensed via performance-rights libraries whose licenses may restrict translation; you are responsible for confirming permitted uses.
The Software is local-first. During performances, caption delivery, show scripts, patron devices, LED/display output, and cached audio playback stay on your local network. License activation and verification transmit only the machine fingerprint and key. Optional ElevenLabs BYOK rehearsal audio is a setup/prebuild feature, not live caption delivery. See the Privacy Policy.
All title, ownership, and intellectual-property rights remain with Cuelora and its licensors. The Software is protected by copyright laws and international treaty provisions.
Your use of the Software is subject to the Acceptable Use Policy, incorporated by reference.
THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. THE SOFTWARE IS A TOOL TO ASSIST WITH ACCESSIBILITY AND CUE MANAGEMENT; IT IS NOT A SUBSTITUTE FOR HUMAN OPERATORS, INTERPRETERS, OR ASSISTIVE-LISTENING DEVICES, AND CUELORA MAKES NO REPRESENTATION THAT USE OF THE SOFTWARE, BY ITSELF, ENSURES COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, SECTION 504, OR ANY OTHER ACCESSIBILITY LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CUELORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. CUELORA’S TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF THE AMOUNT PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR US$100.
You will defend, indemnify, and hold harmless Cuelora from any claim arising from (a) your breach of this Agreement; (b) content you upload; (c) your violation of third-party rights; or (d) your failure to comply with applicable accessibility or privacy law.
This Agreement is effective until terminated. Sections that by their nature should survive (including 3, 6, 7, 9, 11, 12, 13, 15, 16, 17, 18, 19, and 20) survive termination.
Cuelora offers a 30-day refund window from the date of purchase if the license has not been activated, or where Cuelora cannot resolve a critical defect within a reasonable cure period. Subscription auto-renewal terms, where offered, will be disclosed at the point of purchase as required by law.
Read carefully. Before filing a claim, send a Notice of Dispute to admin@cuelora.com. The parties will attempt good-faith resolution for 30 days. Unresolved claims must be brought in individual binding arbitration administered by JAMS in Maryland. You and Cuelora waive any right to bring claims as a class, collective, or representative action, and waive any right to a jury trial. Either party may bring a small-claims action or seek injunctive relief in court for IP violations. You may opt out of this Section by emailing admin@cuelora.com within 30 days of acceptance.
This Agreement is governed by Maryland law, excluding its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 16, the parties consent to the exclusive jurisdiction of the state and federal courts located in Anne Arundel County, Maryland.
We may modify this Agreement. Material changes will be communicated through the Software, by email, or on this page at least 30 days before effect.
Cuelora is not liable for delays or failures resulting from causes beyond its reasonable control, including natural disasters, pandemics, war, civil unrest, government action, network or power failures, or third-party outages.
You may not assign this Agreement without our consent; Cuelora may assign in connection with a merger, acquisition, or sale of assets. If any provision is held invalid, the remainder remains in effect. Together with the Privacy Policy, Terms of Use, and Acceptable Use Policy, this Agreement is the entire agreement regarding the Software. The Software is subject to U.S. export-control laws; you are not located in, and not a national of, any embargoed country (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and are not on any U.S. denied-party list.
This Privacy Policy describes how Cuelora LLC handles information in connection with the Cuelora Pro desktop application (the “Application”) and the cuelora.com website (the “Website”). The Application and the Website are addressed separately because they handle different types of information.
Roles. For show data, scripts, operator announcement recordings, generated rehearsal audio, patron device information, and reporting captured on a venue’s local network through the Application, the venue is the data controller. Cuelora is not a processor of that data because it never leaves the venue’s premises. For license activation, periodic license verification, and the Website’s own data flows, Cuelora is the controller of the limited data described below.
During performances, caption delivery, show scripts, patron device connections, LED/display output, and cached audio playback stay on the venue’s local Wi-Fi. No show content, patron information, or performance data is transmitted to Cuelora or any third party during a show. Optional internet-connected setup/prep features should be completed before showtime.
Activation requires a one-time internet connection. Transmitted data: machine fingerprint (a one-way hash, ~16 hex characters), license key, public IP. No personal information, show data, or script content is sent.
Approximately every 24 hours when online, the Application transmits the machine fingerprint and a cryptographic signature. Offline machines silently skip the check. No show, patron, or usage data is included.
When multiple languages are enabled, dialogue text is sent to Google Translate’s API during script import or translation setup. Only dialogue lines are sent; no personal information, file names, venue details, or patron data is included. Google states its Cloud Translation API does not use submitted content to train its models. Translations are stored locally and served from the venue machine during shows. To opt out, set Enabled Languages to your source language only.
Default engine: faster-whisper, open-source, local after its model is installed; no audio leaves the machine when faster-whisper is active. Optional online fallback: Google Speech Recognition; when active, audio clips from the operator microphone are sent to Google. The active engine is shown in the Application. Live STT is never enabled by default.
Cuelora Pro can play scripts using voices installed on the licensed machine. Optional Orpheus-compatible premium voice packs run locally when installed. ElevenLabs is optional, bring-your-own-key cloud text-to-speech for rehearsal and prebuilt script audio. It is not bundled, not enabled by default, and not used by accident: an admin must save their own ElevenLabs API key and choose, sync, test, map, or generate audio with ElevenLabs voices. When ElevenLabs is used, selected script lines are sent to ElevenLabs under the customer’s own account and plan. ElevenLabs is not part of live caption delivery during a performance. Generated audio is cached locally unless exported or shared.
The Application tracks connected patron devices (local IP, device type, OS, browser, screen size) for operational purposes. Held in server memory only; never written to disk; never transmitted off the local network.
Cuelora Pro records anonymized session data (timestamps, duration, device type, language) to a local SQLite database for nonprofit and venue reporting. Devices are identified by a one-way SHA-256 hash of IP and browser, not by personal information; only the first two octets of any IP are retained. All reporting data stays on the venue machine.
All show data, configuration, scripts, cue files, translations, operator announcement recordings, generated audio, provider keys, and operator credentials are stored locally. BYOK provider keys, including an optional ElevenLabs API key, are not bundled with Cuelora. Backups, exports, and retention are controlled by the venue.
No analytics, telemetry, or usage statistics. No patron personal information is logged or transmitted outside the venue’s network. The Application contains no advertising or tracking code.
The Application is built on open-source libraries. Optional external services include Google Translate, Google Speech Recognition, and ElevenLabs BYOK when configured by the customer. A complete list of included open-source components and licenses is included as OPEN_SOURCE_NOTICES.txt with the installation and is available on request.
When you request a demo, we collect your name, email, organization/venue name, role, product interest, and any notes you provide. When you make a purchase, we additionally collect billing city, state, and venue size. We record IP address for rate limiting and fraud prevention.
Payments are processed by Stripe (stripe.com). Card data is collected by Stripe and never reaches our servers. We receive name, email, payment amount, and Stripe transaction identifiers. See the Stripe Privacy Policy.
We use Cloudflare Turnstile on forms. Turnstile’s processing is governed by Cloudflare’s Privacy Policy.
cuelora.com uses two layers of analytics. The first is Cloudflare Web Analytics, which runs at the edge for every visitor, is cookieless, and processes only aggregated request metadata (page URL, country-level location, referrer, basic timing). The second is Google Analytics 4 via Google Tag Manager (container GTM-M7VS7MQW, GA4 stream G-8H9BPNP59J), loaded with Google Consent Mode v2. Until you click “Accept all” on the cookie banner, GTM is loaded in denied mode and no GA4 cookies are set; if you click “Reject non-essential” or close the banner without choosing, GA4 stays denied for the entire session. Cookieless aggregate “ping” data may still flow to Google in denied mode (URL, timestamp, referrer) under Consent Mode v2; no individual identifiers are sent. See Cookies below for the full cookie inventory.
The Website is hosted on Cloudflare Pages. Our backend API runs on Cloudflare Workers, with Cloudflare D1 (database) and KV (sessions). Cloudflare processes standard request data per its Privacy Policy and publishes Standard Contractual Clauses for international transfers.
We send transactional emails (demo confirmations, license delivery) using SMTP2GO. We do not send marketing emails unless you opt in, and every marketing email includes an unsubscribe link as required by CAN-SPAM and the EU ePrivacy Directive.
License and purchase records: retained for the lifetime of the license plus a reasonable post-termination period for accounting and audit. Demo request data: up to 12 months, then purged. You may request earlier deletion by contacting admin@cuelora.com.
Under California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (DPSA), Maryland (MODPA), and similar state laws, you may have the right to know, access, correct, delete, port, and limit certain uses of your personal information, and to be free from retaliation for exercising those rights. To exercise these rights, contact admin@cuelora.com. We do not sell or share personal information for cross-context behavioral advertising. See the California Resident Rights section for category-level disclosures.
Under the EU GDPR and the UK GDPR you have the rights of access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with a supervisory authority (in the UK, the Information Commissioner’s Office). The lawful bases we rely on are: performance of a contract (license activation, purchases), legitimate interests (fraud prevention, network security, cookieless aggregate analytics via Cloudflare Web Analytics), consent (Google Analytics 4 via Google Tag Manager, marketing email), and legal obligation (tax records). To exercise rights, contact admin@cuelora.com. To withdraw analytics consent on this site, click “Cookie settings” in the footer or clear cookies in your browser.
Cuelora is in the United States. Optional online features (Google Translate, Google STT, and ElevenLabs BYOK rehearsal voice generation) are processed by those providers under their own privacy terms. Cuelora’s activation/verification data is processed by Cloudflare in the United States; Cloudflare publishes its SCCs and supplementary measures.
Stripe (payments). Google Cloud Translation API (script translation, optional). Google Speech Recognition API (live captions, optional). ElevenLabs (optional BYOK rehearsal and prebuilt script audio only when configured by the customer). Google Analytics 4 via Google Tag Manager (consent-gated website analytics). Cloudflare (hosting, backend, Turnstile, cookieless Web Analytics). SMTP2GO (transactional email). Optional model/font download sources used during setup.
Cuelora is a B2B accessibility tool for venues, not directed at children, and does not knowingly collect personal information from children under 13 (United States) or under 16 (EU member states applying GDPR Art. 8). If your venue hosts performances for children, you are responsible for compliance with applicable children’s privacy laws.
License keys and admin credentials are hashed (PBKDF2) on disk. Activation traffic uses HTTPS. Local reporting is restricted to the local machine. Vulnerability reports: admin@cuelora.com.
We may update this Policy. The “Last updated” date reflects the most recent change. Material changes will be posted with at least 30 days’ notice.
By using Cuelora you agree to comply with all applicable laws, including intellectual-property, privacy, accessibility, and recording-consent laws. You are responsible for ensuring your use does not infringe third-party rights, including the rights of script copyright holders.
Cuelora is an accessibility and cue-management tool for live performance settings. It is not a substitute for human operators, sign-language interpreters, or assistive-listening devices, and Cuelora makes no representation that use of the Software ensures compliance with the ADA, Section 504, or any other accessibility law.
Automated translation is a convenience. Cuelora does not guarantee accuracy and recommends qualified review before performance. You are responsible for confirming with your performance-rights library that translation is permitted under your license.
STT is a convenience and accuracy is not guaranteed. Live captions should be monitored by a human operator. The operator is responsible for microphone placement and for compliance with any two-party-consent recording law in their jurisdiction.
Optional setup and preparation features may use third-party services, including Google Translate, optional Google Speech Recognition, and ElevenLabs BYOK rehearsal voice generation when configured by the customer. ElevenLabs is not bundled or enabled by default; it is used only when an admin saves their own API key and chooses, syncs, tests, maps, or generates audio with ElevenLabs voices.
You warrant that you have the right to import, store, translate, transcribe, synthesize, and display any content uploaded to the Software, and you indemnify Cuelora against third-party claims arising from imported content.
Your use is subject to the Acceptable Use Policy. Misuse may result in license termination.
Patrons connecting to your local Wi-Fi to receive captions are not parties to this Agreement. Their experience is governed by your venue’s policies and applicable accessibility laws.
Local reporting is provided to assist with nonprofit, grant, and venue reporting. Cuelora does not warrant that reports satisfy any specific funder, regulatory, or statutory requirement.
These Terms are subject to the Software License Agreement, which contains additional terms including dispute resolution, arbitration, class-action waiver, governing law, refunds, and limitations of liability.
This Acceptable Use Policy (“AUP”) supplements the License Agreement and Terms of Use. Violations may result in immediate suspension or termination of your license without refund and may be reported to law enforcement.
You may not use Cuelora to:
(a) harass, defame, threaten, stalk, or impersonate any person; (b) generate, distribute, or display sexual content involving any person without their explicit consent, or any content that sexualizes minors; (c) import, store, translate, transcribe, or synthesize any content you do not have the right to use; (d) evade or interfere with safety, content-moderation, license, or activation mechanisms; (e) use the Software for covert recording, surveillance, or interception of communications; (f) violate any applicable export-control, sanctions, accessibility, or recording-consent law; (g) use the Software in any system that would foreseeably cause death or serious physical harm.
If you believe Cuelora is being used in violation of this AUP, please report at admin@cuelora.com.
If you believe content posted on cuelora.com infringes your copyright, please send a written notice that includes (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the material claimed to be infringing and where it is located; (4) your contact information; (5) a statement that you have a good-faith belief that the use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the owner.
Send notices to our designated DMCA agent:
Cuelora LLC — DMCA Agent
Email: admin@cuelora.com
Counter-notices may be sent to the same email address with the elements required by 17 U.S.C. § 512(g)(3). Repeat infringers will have their accounts terminated. The agent listed above will be registered with the U.S. Copyright Office’s Designated Agent Directory.
Cuelora is committed to making both this website and the Cuelora Pro patron interface accessible to as many people as possible. We aim to conform with WCAG 2.1 Level AA. The patron interface ships with high-contrast typography, user-controlled font scaling, language selection, and a layout that works without a mouse.
If you encounter an accessibility barrier on cuelora.com or in the Cuelora Pro patron interface, please email admin@cuelora.com with the page or feature, the assistive technology you are using, and a description of the issue. We aim to acknowledge accessibility reports within five business days.
A Voluntary Product Accessibility Template (VPAT) is available on request to support procurement at federal agencies, state universities, and other organizations with formal accessibility procurement requirements.
cuelora.com uses two layers of cookies and similar technologies. Strictly-necessary items (Cloudflare bot management, session, load-balancer; the small cuelora_consent_v1 entry in your browser’s localStorage that records your consent choice) are set without consent because the Website would not function correctly without them. Analytics cookies for Google Analytics 4 (via Google Tag Manager) are set only after you click “Accept all” on the cookie banner; until then GTM runs in Google Consent Mode v2 with all storage categories set to “denied”. You can change your choice at any time by clicking “Cookie settings” in the footer, or by clearing the cuelora_consent_v1 entry in your browser. Browser-level controls (clearing cookies, blocking cookies, private-browsing mode) also apply.
Strictly necessary: Cloudflare bot management (__cf_bm, cf_clearance) and load-balancer cookies; cuelora_consent_v1 in localStorage (records your consent choice). Functional: remembering preferred language. Analytics (consent-gated): Google Analytics 4 cookies _ga, _ga_<stream-id> (set only after you click “Accept all”); aggregate Cloudflare Web Analytics is cookieless and runs without consent. Advertising: none. We do not run advertising cookies and do not sell or share personal information for cross-context behavioral advertising.
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) gives you specific rights regarding your personal information.
In the past 12 months we collected the following categories: identifiers (name, email, IP, license-key); commercial information (purchase history); geolocation (general, IP-derived); professional or employment-related information (organization, role); and inferences drawn from the above. Sources: directly from you, automatically from your interactions, and from service providers (Stripe, Cloudflare). Purposes: to operate the Website, deliver licenses, provide support, prevent fraud, and comply with law.
We do not sell personal information and do not share personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA.
We do not collect Sensitive Personal Information through the Website.
You may request to know, access, correct, delete, port, or limit certain uses of your personal information, and opt out of any future sale or sharing should our practices change. You may designate an authorized agent to act on your behalf. We will not retaliate against you for exercising these rights. To exercise rights, email admin@cuelora.com with the subject “California Privacy Request.” We will verify your identity using information you have previously provided to us.
We do not offer financial incentives in exchange for personal information.
Cuelora LLC
Support: support@cuelora.com
Legal, privacy, copyright, accessibility, abuse, and security: admin@cuelora.com